Your privacy matters to Stratus. This Privacy Policy explains our practices regarding our use and disclosure of the information that we collect from you, the information about you that may be submitted to us, and the information that we collect from you when you visit our website.
Whenever we use the words “we” or “us” or “Stratus,” we are referring to Stratus Unlimited LLC, doing business as Stratus, and to the subsidiaries of Stratus. Whenever we use the words “our website,” we are referring to https://www.stratusunlimited.com.
This Privacy Policy is comprised of the following sections:
- Definitions
- United States law
- How We Collect Personal Information
- How We Use Personal Information
- Our Disclosure of Your Personal Information
- Advertising
- Social Network Widgets; External Ad Blocking
- Opt Out Request
- How You Can Stop Marketing Emails
- Information From Children Under 13
- Links to Other Websites
- Security
- Questions about this Privacy Policy
- Revisions to the Privacy Policy
1. Definitions
“De-identified Information” means information that is no longer associated with you, or linked to your Personal Information (as defined below). De-identified Information does not reference the identities of individual persons.
“Cookies” are small pieces of information that a website, including our website, sends to your computer or to your mobile device while you are viewing a website. We use both session Cookies (which expire after you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personalized and interactive experience on our website. Persistent Cookies can be removed by following your Internet browser help file directions. If you choose to disable Cookies, some areas of our website may not work properly.
An “Internet protocol address” or “IP Address” is a number that is automatically assigned to your computer, tablet or other device when you use the Internet / world wide web. In some cases, your IP Address stays the same from browser session to browser session, but if you use a consumer internet service provider, your IP Address probably varies from session to session. We track IP Addresses in conjunction with session Cookies to analyze our web page traffic flow and also to identify location of the computer.
“Personal Information” is information about you that is linked to you as an individual, such as your name, postal address, email address, social media identifier (e.g., @janedoe), and phone number. Personal Information does not include technical information such as unique device identifiers, randomly assigned unique identifiers in cookies, mobile device name or identifier, or IP addresses, unless that technical information is linked to you personally as an identifiable individual by associating the technical information with other Personal Information.
2.United States law
Our website is maintained in the state of Ohio in the United States. By submitting your Personal Information to us, either on our website, or by other avenues, you agree to the collection and storage of your Personal Information in the United States.
When you submit Personal Information to us, either on our website, or by other avenues, it means that you have agreed to this Privacy Policy, and that you expressly consent to the use of your Personal Information in the United States, according to this Privacy Policy.
If you are outside of the United States, please note that laws regarding the use of Personal Information may be less strict than the laws in your country.
3.How We Collect Personal Information
The Personal Information that we gather from you helps us learn about our customers and our potential customers. We collect Personal Information in the following ways:
Category: Contact details – name, employer, role / title, telephone number, email address
- This information is collected from You when you submit information on our website (through web forms such as Contact Us, or e-book downloads) or when you attend webinars and events hosted by us, when you send emails to us, and through support interactions.
- This information is disclosed to: a third party that provides customer relation management services to us and hosts our customer database.
- Your email address is used to send marketing emails to you. Your postal address is used to send marketing brochures to You.
- When you contact us by email, we collect your name, email address, and any other information contained in the email that you send to us.
- When you call, email or chat with our customer service team, we may collect all or some of the following: name, email address, postal address, telephone number(s), and other information that you provide during the interaction.
- This information is collected from You and is used by us to process your customer service call.
- When you complete or submit a web form on our website, we collect the messages you send, inquiry topics, interests, and product or service preferences.
- This information is collected from you and used by us to send promotional marketing materials and conduct other outreach to you.
- This information is disclosed to: a third party that provides customer relation management services to us and hosts our customer database.
- When you attend an event or view an e-book, we collect registration data and content preferences.
- This information is collected from you and used by us to send promotional marketing materials and conduct other outreach to you.
- This information is disclosed to: a third party that provides customer relation management services to us and hosts our customer database.
Category: Lead Data – name, employer, role / title, telephone number, email address
- This information is collected from marketing providers, event sponsors and co-hosts, lead platforms, ad platforms, and third-party data providers.
- This information is collected from third parties and used by us to send promotional marketing materials and conduct other outreach to you.
- This information is disclosed to a third party that provides customer relation management services to us and hosts our customer database.
Category: Field Partner Information – name, company name, email address, tax identification number, bank information
- This information is collected from you when you submit information about your company to us.
- This information is also collected from you during the on-boarding process, if your company joins our field partner network.
- This information is used by us to evaluate your company and, if approved, to set up your company in our field partner network.
- This information (excluding bank information) is disclosed to our customers, upon request, if your company provides services through Stratus to that customer. Your information may also be shared with Stratus’s insurance company, in the event of any incident that impacts insurance coverage.
Category: Applicant Information
- When you use our careers site or otherwise apply for employment with Stratus, we collect certain personal information to evaluate your candidacy and manage our recruitment process. This information is collected directly from you and may include the following:
- Identifiers and contact details, such as your name, telephone number, postal address, and email address
- Professional and background information, including education, work history, qualifications, licenses, certifications, and other credentials
- Job‑related preferences, such as salary expectations, availability, and willingness to relocate
- Any additional information you choose to provide in connection with your application or candidate profile
- We also invite applicants to voluntarily self‑identify certain demographic information, such as race or ethnicity. This information is collected for equal employment opportunity reporting and related internal compliance purposes. It is not used in hiring or employment decision‑making, and choosing not to provide this information will not affect your application or employment opportunities.
- We use applicant information for legitimate business purposes related to recruitment and employment, including assessing qualifications, communicating with you about employment opportunities, conducting interviews, and making hiring decisions.
- We share applicant information with third parties that support our recruitment and hiring process, such as service providers that assist with application management, background checks, and other pre‑employment screenings, where permitted by law. These third parties are authorized to use applicant information only as necessary to perform services on our behalf and are required to protect information in accordance with applicable confidentiality and security obligations.
Category: Technical Information – cookies, IP address, browser type, domain names, access times, operating system, and other device identification information
- On our website, we (and third party service providers, on our behalf) collect technical information from you automatically, through the use of technology, without you taking steps to submit that information, whenever you use our website.
- We use the following types of Cookies on our website:
- Essential cookies
- Performance/analytics cookies
- Functional cookies
- Advertising cookies and pixels
- Cookies as described in the “Definitions” section
- We also use pixels and navigational data like uniform resource locators (URL) to collect information regarding the date and time of your visit, the areas / services which you searched and viewed, and the other resources on our website that you used or visited.
- Our website and emails from Stratus may contain code or pixels that cause cookies to be placed in, or read or modified from, a user’s or email recipient’s browser cache.
- This information is collected from Your device (including a mobile telephone) and is used to run our website and web forms, to understand usage and improve the visitor’s website experience, to remember a visitor’s preferences, and to display relevant ads and measure the effectiveness of advertising campaigns.
- This information is disclosed to service providers, data processors, and other vendors that conduct marketing on our behalf.
- When you access our website from mobile devices (such as smart phones or tablets), we collect information including access times, the operating system, the device identification, the areas which you searched and viewed, and the other resources on our website that you used or visited.
- This information is collected from You and is used to understand usage and improve the visitor’s website experience, to remember a visitor’s preferences, and to display relevant ads and measure the effectiveness of advertising campaigns.
- This information is disclosed to service providers, data processors, and other vendors that conduct marketing on our behalf. Those parties may disclose the information to other third parties. See Section 6 for more information.
- We may use and associate historical data with a computer or device as part of our efforts to prevent fraud or other illegal activity.
- This information is collected from You and is used to prevent fraud and other crimes.
- This information is disclosed to law enforcement and other agencies as necessary to detect and prevent criminal acts and behavior.
Category: Social Network Widgets
- Our website may include social network or other plug–ins and widgets that may provide information to their associated social networks or parties about your interactions with our web pages that you visit, even if you do not click on or otherwise interact with the plug-in or widget.
- This information is collected and transmitted from your browser and may include an identifier assigned by the social network or other party, information about your browser type, operating system, device type, IP address, and the URL of the web page where the plug-in or widget appears. This information is used to: provide quick access to the social network.
- This information is disclosed to the social network tool or social network site.
4. How We Use Personal Information
We use your Personal Information to:
- Provide and support services you request (respond to inquiries, send e-books, manage registrations)
- Provide marketing emails and materials to you
- Operate, maintain, and improve our websites, forms, and communications
- Personalize content and offers based on your preferences and usage
- Measure performance and effectiveness of content, campaigns, and website features
- Secure our systems, prevent fraud, and detect abuse
- Comply with legal obligations and enforce our Terms of Use.
- Communicate with you about updates, resources, services and products
We may create De-identified Information from Personal Information by excluding information (such as your name) that makes the information personally identifiable to you. We may use this De-identified Information to analyze request patterns and usage patterns so that we may improve our products and services. We also may use De-identified Information to improve our marketing efforts to potential customers. We use and disclose De-identified Information to other parties at our discretion.
Personal Information, other information, and user-generated content that is submitted to our website, or to Stratus through any other means, such as social media (e.g. Linked In, X, Facebook, Instagram) or other social or sharing platforms or technology, now known or hereafter developed, may be used by Stratus in advertising or other marketing or promotional activities, without compensation to you.
5. Our Disclosure of Your Personal Information
Except as stated in this Privacy Policy, we do not sell, rent, or share your Personal Information.
We share your Personal Information as described above in “How We Collect Personal Information.”
In addition, we share your Personal Information with service providers in the United States that provide advertising and marketing services for us, including distribution of postal mail, electronic alerts, email, advertisement measurement (including campaign attribution and frequency capping), and electronic (digital) advertisements to our customers and potential customers. The Personal Information is also shared with companies that host or manage our customer database. These service providers are required not to use your Personal Information, except to provide the services requested by us, and they are bound by confidentiality agreements for their use of your Personal Information. By using our website or services, You expressly consent to the sharing of your Personal Information with our service providers in the United States.
We also share your Personal Information with event co-hosts and sponsors, if you have agreed.
We reserve the right to share some or all of your Personal Information with our subsidiaries in the United States under the common control of Stratus, for the purposes described in this policy. We will require our subsidiaries to honor this Privacy Policy.
Regardless of any choices you make regarding your Personal Information, we may disclose your Personal Information if we believe in good faith that disclosure is necessary to (a) comply with laws or to respond to subpoenas or other judicial orders served on us, or (b) to protect and defend the rights or property of Stratus or other parties.
We may also use and disclose Personal Information for fraud detection and prevention. Information that is believed to be fraudulent may be disclosed to banks and law enforcement to help prevent illegal activity.
We may use and disclose Personal Information in connection with a contemplated reorganization or an actual reorganization of our business, in connection with financing, a sale or other transaction involving the disposal of all or part of our business or assets, including for the purpose of due diligence required to decide whether to proceed with a transaction. If the sale occurs, the purchaser will be entitled to use and disclose the Personal Information collected by us, and the purchaser will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy.
6. Advertising
Our website may use “interest-based” advertisements, also known as “online behavioral advertising.” Online behavioral advertising is advertising that is directed to you based, at least in part, on your internet browsing behavior. We may share Personal Information with the data processors that conduct advertising campaigns for us. Data processors and their affiliates collect certain information as a result of their “tags” and other automated technology on our website. The information that they collect includes the name (URL) of the web pages you view while on our site, your IP address, time of visit, information about your browser software, information about your device, and randomly-assigned identifiers stored in Cookies, which they may use to target and serve advertising to you. We will use all this information to serve advertising to you. The data processors that conduct advertising campaigns for us may share the information that they collect about you, including Personal Information, with other third parties.
In connection with online behavioral advertising, some service providers involved in advertising may maintain their own databases that allow them to personally identify or track website visitors. Other parties have technologies to determine what additional devices you may use, and they may then display advertisements to you on those additional devices.
“Global privacy control” is a signal that can be turned on in some internet browsers. Examples of internet browsers are Firefox, Safari, Chrome, Edge, and others. Check your browser to turn on this signal. Turning on this signal in your browser may prevent the transmission of your Personal Information.
To some extent you can control whether companies serve you on-line behavioral advertising by visiting the Digital Advertising Alliance website and using its opt-out: https://www.aboutads.info/choices/. You may also visit the website of the Network Advertising Initiative and use its opt-out controls: https://www.thenai.org/.
Different companies may belong to one or more advertising organizations, and opting out from one or more groups may not stop all interest-based advertisements. We do not represent or warrant that the actions taken on other websites will be effective or that all advertisements will be blocked.
For mobile devices and applications, you can visit the following website to opt-out of behavioral advertising: https://www.aboutads.info/appchoices. We do not represent or warrant that the actions taken on other websites will be effective or that all advertisements will be blocked.
Opt-outs are unique to each mobile device or web browser. An opt-out completed on a specific web browser will not transfer to other browsers or to your mobile device. An opt-out completed on your mobile device will not transfer to a different mobile device or to web browsers.
You can also elect to block all Cookies from our website and Cookies from others (such as advertisers) by using the cookie blocking options built into your internet browser. If you block Cookies, some parts of our website may not function correctly. We do not represent or warrant that these actions will be effective to accomplish their purpose.
7. Social Network Widgets; External Ad Blocking
Our website may include social network or other plug–ins and widgets that may provide information to their associated social networks or other parties about your interactions with our web pages that you visit, even if you do not click on or otherwise interact with the plug-in or widget. Information is transmitted from your browser and may include an identifier assigned by the social network or other party, information about your browser type, operating system, device type, IP address, and the URL of the web page where the plug-in or widget appears. If you use social network tools or visit social networking sites, you should read their privacy disclosures, to learn what information they collect, use, and share. Pixels that are placed by Stratus, as described in Section 3, may also provide feedback to social networks.
8. Opt-out Request
To make a request to remove your Personal Information, please click the “Contact Us” button on our home page, or go to the following link: Contact – National Sign Company, Brand Maintenance and Commercial Remodeling – Stratus Unlimited
9. How You Can Stop Marketing Emails
When you receive email advertisements from us, you can remove yourself by following the “unsubscribe” instructions in the email you receive, or by contacting us. If you have submitted your email address to “unsubscribe,” please note that you may continue to receive emails for a time while our system updates your request. You also may use the “Contact Us” page on our website to inform the marketing team of your selection, or follow the instructions below.
If you need help please contact us at:
Stratus
Attn: VP, Marketing – Privacy request
8959 Tyler Blvd.
Mentor, OH 44060
10. Information from Children Under 13
On our website, we do not intentionally gather Personal Information about visitors to our website who are under the age of 13. If you learn that your child under age 13 has provided our website with his/her Personal Information, please contact us, and we will attempt to disable that information.
11. Links to Other Websites
Our website may provide links to another website or Internet location. We provide these links only for your convenience, and we do not endorse the other website or location, its contents, or any goods or services available on that website. We have no control over, do not review, and are not responsible for these other websites, their content, or any goods or services available on the websites. Our Privacy Policy does not apply to these other websites. The privacy policies of the operators of the websites will be applicable when you access their websites through the links provided on our website.
12. Security
Our website has implemented electronic means of protecting your Personal Information. Even though we have taken steps to prevent your Personal Information from disclosure to unauthorized persons, we cannot fully eliminate security risks associated with Personal Information.
13. Questions About this Privacy Policy
If you have questions regarding this Privacy Policy, please contact us at:
Stratus
Attn: Legal Department – Privacy
8959 Tyler Blvd.
Mentor, OH 44060
Email: [email protected]
14. Revisions to the Privacy Policy
This Privacy Policy is subject to revision and changes. If you object to any changes, you must stop doing business with us, including business on our website. Your continued use of our website will indicate your acknowledgment of the changes and agreement to be bound by the terms and conditions of the Privacy Policy, as revised.
This policy was last updated on May 1, 2026.